Maintenance

As a rule, the  NetONE technical team always offers the best service possible. All requests (tickets) handled  on  the phone are recorded and follow a strict procedure until a complete solution is found. Tickets are classified in four different categories according to urgencyand type of failure, then  escalate  through  the  customer  service  center. At  each new step a member of staff is designated to review the ticket and ensure the proper resource has been supplied. Thus  the procedure guarantees  maximum  efficiency  and reliability.Different levels of service contract.

 

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In  accordance  with  the  customer  needs and budget, NetONE can tailor maintenance services,  several  levels  are  on  offer  with a duration of one year or more, different response times and with without spare parts:

  • Service option 1  8x5    Next business Day
  • Service option 2  8x5    4 hours from the time of the call‬‬
  • Service option 3 24x7 4 hours from the time of the call

 

On  site  Per  Call  within Bangkok Area, a minimum fee (of  Baht 4,000) is charged and our best available    resources   will   be  deployed    (no   commitment  on    response  time,  spare  parts andrepairs)The   Regular  Hotline  Service is available during weekday office working hours(8x5) directly from   the  customer  service  center. However when dealing with a troubleshooting ticket, services  are  provided  accordingly.

 

 " For more information, please feel free to contact us (Phone: (66) 2619 0444)