As a rule, the NetONE technical team always offers the best service possible. All requests (tickets) handled on the phone are recorded and follow a strict procedure until a complete solution is found. Tickets are classified in four different categories according to urgencyand type of failure, then escalate through the customer service center. At each new step a member of staff is designated to review the ticket and ensure the proper resource has been supplied. Thus the procedure guarantees maximum efficiency and reliability.Different levels of service contract.
In accordance with the customer needs and budget, NetONE can tailor maintenance services, several levels are on offer with a duration of one year or more, different response times and with without spare parts:
On site Per Call within Bangkok Area, a minimum fee (of Baht 4,000) is charged and our best available resources will be deployed (no commitment on response time, spare parts andrepairs)The Regular Hotline Service is available during weekday office working hours(8x5) directly from the customer service center. However when dealing with a troubleshooting ticket, services are provided accordingly.
" For more information, please feel free to contact us (Phone: (66) 2619 0444)